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Legal · draft, pre-launch

Terms of service

The agreement between RhinocerosAI and the agency that resells it. Written to be read once and understood, rather than to be survived.

This is a pre-launch draft and has not been through legal review. The executed agreement at contract governs. It is published in this state so you can see what we intend to ask for before you spend an hour on a demo.

1. What the service is

RhinocerosAI observes and records the output of third-party AI engines in response to prompts you configure, and reports aggregates of those observations. It is a measurement service. It does not modify your or your clients' websites, does not generate content, and does not act on any system on your behalf.

2. What a measurement is, and is not

Figures produced by the service are observations of AI engine output made under a declared instrument, described in full on our methodology page. They are not guarantees of what any individual person will see: AI engines are non-deterministic, personalised, and change without notice.

We commit to declaring the instrument, storing the underlying observations, and reporting figures with the uncertainty the sample supports. We do not commit to any particular figure, ranking or outcome, and nothing in the service is a prediction of commercial results.

3. Your account

  • Accounts are provisioned to an agency, which is responsible for the users it provisions and for their access.
  • You are responsible for the lawfulness of the prompts and brand configuration you enter.
  • You may not resell access as a bare API, use the service to build a competing measurement product, or attempt to access another tenant's data.

4. White-labelling

You may present the client-facing reports under your own brand, colour and domain. You may not represent that you operate the underlying measurement infrastructure, and you may not remove or alter the methodology footer — it is what makes the figures above it defensible, and altering it would misrepresent how they were produced.

5. Data

  • Your configuration and results are yours. We claim no ownership of your brands, prompts, competitor sets or the results derived from them.
  • We may use aggregated, de-identified observations to produce published benchmarks and to improve the service. Benchmarks report categories, never identifiable brands, and a brand joins the benchmark cohort only if you opt it in.
  • Nothing is used to train AI models — ours or a vendor's.
  • Processing terms are set out in the privacy statement and in the data-processing agreement executed at contract.

6. Availability and support

We aim for continuous availability and do not offer a contractual uptime commitment before general availability — we would rather say that than offer a number we have not yet earned the operating history to stand behind. Support is provided during South African business hours, with priority response on the Scale tier.

Where a third-party engine or vendor is unavailable, cycles complete on partial coverage and the shortfall is reported. That is the designed behaviour, not a fault.

7. Fees

Fees are as set out on the pricing page or in your order form, in South African rand and exclusive of VAT. Overage rates are quoted at signature. Monthly plans may be cancelled with effect from the end of the current period; annual plans run their term.

8. Termination and what happens after

  • Either party may terminate for material breach not remedied within 30 days.
  • You may export everything — results, sources and captures — for 30 days after termination. Leaving is a supported operation.
  • You may require erasure of stored captures at any time, including at termination. Objects are deleted before the rows referencing them.
  • Result rows may be retained as described in the privacy statement, or erased on request.

9. Liability

Neither party excludes liability for fraud, wilful misconduct, or anything else that cannot lawfully be excluded. Subject to that, our aggregate liability is limited to the fees paid in the twelve months preceding the claim, and neither party is liable for indirect or consequential loss.

Because measurements are observations rather than guarantees, we are not liable for commercial decisions taken on the basis of a figure — which is precisely why every figure carries its run count, its coverage and a route to the raw answers behind it.

10. Changes

Material changes to these terms are notified at least 30 days before they take effect. Changes to how a figure is computed appear in the public changelog with a date, so a moved number can always be attributed to the world or to us.

11. Governing law

The laws of the Republic of South Africa, with the courts of South Africa having jurisdiction.